Draft — still being reviewed.

Frequently asked questions

How is my pillow made?

Every pillow is made to order. Amber embroiders your design on her embroidery machine: your pillow is lovingly embroidered by Amber. Then she packs it and sends it to you.

Can I send my pillow back?

No. A pillow with your own design is made just for you, so it can't be returned. You can read why under Shipping and returns. Is something wrong with your pillow? Please get in touch through the contact page, preferably with a few photos. Then we'll find a solution together.

When will my pillow arrive?

Amber starts on your pillow as soon as you have paid. It arrives after the working days she needs to embroider it, plus the working days the parcel is on its way. Weekends and Belgian public holidays don't count. At checkout you see the date your pillow should be with you. How that works exactly is explained under Shipping and returns.

How can I pay?

With Bancontact, iDEAL | Wero, Visa, Mastercard, Apple Pay and Google Pay.

Which countries do you ship to?

Belgium and the Netherlands. Other countries aren't possible yet. What shipping costs is listed under Shipping and returns.

How do I take care of my pillow?

The care tips are coming soon.

Draft — still being reviewed.

Is your question not here?

Send us a message through the contact page. We're happy to help.