Draft — still being reviewed.

Terms and conditions

These terms apply to every order at Softy. We've kept them as short and clear as we can.

Who are we?

België

You can reach us through the contact page.

What do these terms cover?

Everything you order from us through this website. We ship to Belgium and the Netherlands. You can order with an account or as a guest.

Ordering

You design your pillow yourself on the website. Check your design carefully before you pay, because we embroider exactly what you designed. The picture on the website is a digital preview: the real yarn can differ slightly from the color on your screen.

At checkout you fill in your details, and the overview shows your designs, the price and roughly when your pillow arrives. You confirm that your pillow is made just for you and that you agree to these terms, and then you pay. You pay the total you saw in the overview: if the price changes before you pay, we show you the new total first.

The contract is made as soon as your payment is confirmed. You then receive a confirmation by email.

Prices and payment

You see the shipping cost at checkout, before you pay. Special VAT exemption scheme for small businesses: VAT not applicable.

You pay when you order, with Bancontact, iDEAL | Wero, Visa, Mastercard, Apple Pay or Google Pay. Payment goes through Stripe. After your order you receive an invoice by email.

Delivery

We ship to Belgium and the Netherlands. The delivery date you see at checkout is an estimate. You can read what shipping costs and how long it takes under Shipping and returns.

No right of withdrawal

A pillow with your own design is made just for you. That is why you have no right of withdrawal. This follows from art. VI.53, 3° of the Belgian Code of Economic Law (Wetboek van economisch recht) and art. 16(c) of Directive 2011/83/EU. Before you pay, we ask you to confirm this.

Guarantee and defects

The legal guarantee applies to our pillows: a pillow has to be as agreed. Is something wrong? Please send us a message as soon as you can, with photos. We look at each case on its own and find a solution together, as the law requires: we repair or replace your pillow, or you get (part of) your money back.

Complaints

Not happy? Let us know through the contact page. We'll answer as soon as we can and look for a solution together.

Privacy

How we handle your data is explained in our privacy statement.

Applicable law

Belgian law applies to these terms. Do you live in the Netherlands? Then the mandatory consumer rules of your country also still apply to you.